Commerce Strategy Customer Experience Shielding Your Brand Amid Holiday Cyber Threats The onset of the holiday shopping season marks a massive opportunity for both consumers and cybercriminals alike. As digital commerce continues to flourish, the surge in online activity during events like Black Friday and Cyber Monday presents a fertile ground for cybercriminals seeking to exploit unsuspecting shoppers. The statistics are alarming: As of the end […]
Commerce Strategy Customer Experience We had a chat with ChatGPT about the impact it could have on the ecommerce industry. And this is what it told us. We had a conversation with Chat-GPT about the impact that AI could have on the ecommerce industry. Buckle up!
Customer Experience Ecommerce Product Fulfilment Design: How to give customers the best post-purchase experience Read what it takes to deliver a great customer experience post-purchase.
Customer Experience 5 brilliant ways to engage your customers in a post-pandemic world Here are our top five recommendations to make your ecommerce experience a joy for your customers in the post-pandemic world
Customer Experience Measurement How to use Net Promoter Score (NPS) to make your customer experience better NPS is a deceitfully simple powerhouse of predictive analytics that can be collected and analysed by teams with zero experience designing surveys and with tools you probably already have.
