Non-stop EcomOps Always be selling Our EcomOps always-on philosophy means you will enjoy unlimited critical support, uninterrupted monitoring, continuous deployment and ongoing threat detection. Non-stop. This way we can keep your ecommerce operation up, running and moving forward. Look, we take this seriously. As seriously as you do. Keep going I'm ready! Sleep better Unlimited and proactive support Support at GENE doesn’t stop when a spreadsheet says so. Our support is unlimited so that you are never left in the cold. Never worry about “running out of hours”, because we will put your ecommerce operation first. GENE EcomOps will support you with incident management, getting bugs and code errors sorted, and working with you through platform config, setup, admin and training. Boom! Always on, always ready Ecommerce Infrastructure Be always ready to perform with our always-on approach to maintenance. We’ll look after, maintain and protect your digital footprint. This includes your Content Delivery Network, Cloud Hosting (Adobe, Sonassi, AWS, etc) DNS, the wider technical stack, and the supplier relationships that come with them. We’ll maintain, patch and optimise to make sure that your ecommerce operation is running to its best. We got it Relentless monitoring and optimisation At GENE we pride ourselves on thinking like an owner. In our minds, it’s as if your ecommerce operation is ours too. Monitoring your site is a key part of this. We monitor and create automated alerts for uptime and availability, performance testing, and customer experience. And crucially, we advise and react accordingly. If you have peak trading ahead, we can undertake load testing to give you that added confidence that when sales are up, you’ll still be available! The team worked incredibly hard to turn around what should have been a week of upgrades in just a couple of days. It has not gone unnoticed here at SkateHut. Farryl Stubbs, SkateHut Disciplined Deployment and release management Change control, that’s efficient and in control We provide the tools and talent to manage your releases and deployments. We automate where possible, and provide a personal touch where it’s needed, whilst offering robust technical governance throughout. A ship in port is safe, but that’s not what ships are built for. Grace Hopper Proactive Ecommerce security and threat detection Prevention is better than cure. Our ecommerce operations team undertake security scans that detect both software vulnerabilities and malware, and we’ll be alerted accordingly. Not only that, but we can also help you in achieving PCI compliance for extra peace of mind and preparedness. If the worst does happen, we’ll support you with ongoing threat management and incident forensics. Interested? Let's talk! Get in touch
