We are the Magento agency Making Ecommerce Better.
We combine strategy, design, development, ecommerce operations and insight services to make ecommerce better on the Adobe Commerce platform
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How you make customers feel
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Urgency messaging avoids disappointment by alerting users of items likely to become OOS. Based on easily configurable rules, urgency messaging not only helps users, it dramatically improves conversion rates too!
Cart abandonment email flows are helpful to customers who may want to return to the site to complete the purchase.
We developed a cart abandonment programme for Krispy Kreme by integrating a new module into Magento. This module allowed admins to configure timelines for emails, email templates, automatically generated codes and tracking templates. No more abandoned doughnuts!
Fast, mobile optimised and, oh…headless
Party Delights had a number of complex use-cases for their checkout including calculating helium required for any balloons in the basket and nominated day deliveries.
We used our GENE Checkout framework, built on composable architecture, and optimised specifically for mobile to develop a checkout that loads fast, is simple to complete, and offers all the main mobile wallet payments options you can think of.
Customers buying standard balloons will need to inflate them at home. But how do they know how much helium they should buy? How can we help them get the right amount of helium and decrease returns and unsatisfied customers?
To solve this customer problem, we built a calculator that advises how much helium to buy based on the amount of balloons added to the basket. Right on the checkout flow.
Replacing the clunky core checkout, the introduction of the lightening-fast GENE Checkout significantly enhanced OKA’s checkout UX. The addition of a new seamless navigation, express checkout options and cross sell functionality resulted in a 15% improvement in checkout conversion during peak trading 2023.
(data based on the 1st month from going live)
