Come and join GENE

We are looking for someone who can lead, inspire, and grow our technical team; someone who understands the importance of coaching, mentoring and investing in people; someone who is excited by what technology can do to transform businesses; someone who can architect and deliver exceptional ecommerce solutions that make a real difference for our clients.

Does that sound like you? If so, come and join one of the most progressive, exciting and ambitious ecommerce agencies in the UK as our Chief Technical Officer.

GENE, twice voted ‘Best Ecommerce Agency’ at the Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK, to one of the leading certified Magento (Adobe) Enterprise Partners with an international reputation.

Innovation and ideas are at the heart of our business, and it’s this that sets us apart. If you want to be part of a company that embodies technical excellence and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

We never wanted to be just another digital agency. Instead of following best practice, we wanted to shape it. We were the first to release Apple Pay for the web on the Magento platform, and we have revolutionised Magento’s content management capability with our BlueFootCMS software which was acquired by Magento to become PageBuilder. As ecommerce partners we are trusted by clients such as PayPal, Braintree, Krispy Kreme, Tommee Tippee, Folio Society, and Madison Cycles.

It has always been important to us that our people find meaning in their work and truly enjoy what they do. And so everyone can achieve their ambitions and excel, we have placed a great emphasis on enabling bold, innovative thinking while nurturing a supportive culture of collaboration and accountability. Our drive and curiosity for innovation in an inclusive environment is at the heart of why we are inspired at work, and has enabled us to push the boundaries to create great change for our clients.

Our clients partner with us because they need a specialist ecommerce agency that can out-think and out-manoeuvre their competitors. An agency that can offer credible hands-on-consultancy backed up with the technical and creative expertise to get things done. They trust us to take a proactive leadership role in managing their online commerce, whilst also being personally involved in the decisions that shape the success of their business.

Enough about us… what about the role:

We are looking for someone who will help define and execute our technical approach, keep our team excited, engaged, motivated, and challenged, and consult, architect, and deliver our clients’ ecommerce strategies to support their online growth.

In addition, the role will play a vital and active role working alongside our CEO in realising a programme of innovation and product ideas.

The successful candidate will be an experienced, talented, and ambitious technical lead; someone who is innovative and creative; someone with a natural coding ability and a passion for web technologies including Magento; someone who can bring inspirational ideas, and who wants to make a difference.

To fit in, it’s important that you share our enthusiastic, proactive approach to developing relationships, our team culture, and understanding our clients’ commercial needs. As our inspirational technical leader we would like you to demonstrate:

• Proven experience as a Technical Director/CTO or similar leadership role
• Knowledge of technological trends within ecommerce to build on our approach and future strategy
• Commercial acumen and an understanding of budgets and business-planning, ensuring our technical delivery exceeds our client needs and delivers business value for GENE
• Proven experience of Agile methodologies within an agency environment
• Excellent communication skills and the ability to communicate at all levels, including external and internal stakeholders, with passion and enthusiasm
• Leadership and organisational abilities and working collaboratively with others
• Strategic thinking
• An aptitude for problem-solving
• People leadership, and coaching and mentoring skills
• Experience within the technology and ecommerce industry
• Ability to engage with clients and industry partners with confidence.

You will be responsible for

• Setting the vision and taking ownership for GENE’s technical strategy
• Being part of our leadership team and accountable for the delivery of our technical strategy and output
• Communicating technology strategy to your team, customers, and stakeholders
• Representing GENE within the Adobe/Magento marketplace and wider community; building on, and maintaining our strong industry reputation
• Identifying, comparing, selecting, and implementing technology solutions to meet short and long-term company needs
• Advising on new trends and best practices in the ecommerce technical landscape
• Taking the initiative in thought leadership, innovation, and creativity
• Overseeing a team of Frontend and Backend Developers, DevOps, and support engineers, providing leadership, promoting excellence and operational effectiveness, whilst staying true to our core values 
• Setting overall technology standards and practices and monitoring KPIs and assess technological performance
• Overseeing all system design and changes in system architecture for client projects
• Representing the technological agenda in senior leadership meetings and when making hiring decisions
• Being accountable for the quality and delivery of all technical output, delegating and elevating others to take ownership and pride in their work
• Identifying the right skills, training and team structure to grow the technology teams 
• Taking responsibility for the security, monitoring and stability of our client websites
• Working alongside others and collaborating with team members to deliver a seamless and industry-leading service for our clients

So why would you want to work for GENE? We are ambitious, talented, hard working people, who are single-minded in our commitment to delivering the very best in product and service for our customers. GSOH is a must, along with being a team player with a can-do attitude, someone with excellent attention to detail who is well organised, a clear thinker, a problem solver, and an excellent communicator.

Whilst we predominantly work with our clients on their ecommerce businesses, we also develop our own Magento software, so development teams work on project cycles to split time between client work and internal projects. We are the team behind the Braintree software for Magento, the only Apple Pay connection for Magento and BlueFootCMS which was acquired by Magento.

What we can do for you

As well as very competitive salary levels, we also:

• Have great offices in the centre of Brighton, London, and Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Flexible working hours to fit around your personal commitments
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Free drinks and snacks 
• And you can bring your (well behaved) dog to work too!

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

You must be eligible to take up full-time permanent employment in the UK

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

We are looking for someone who can lead, inspire, and understand what it takes to provide exceptional client service; someone who can look after our client’s day-to-day operational and support needs ensuring and safeguarding exceptional ecommerce performance, monitoring and optimisation.

This newly formed role is to lead our critical ecommerce operations management service. Our commitment to our clients doesn’t end with launching an ecommerce website, our responsibility is to ensure continued growth and success through the monitoring, analysing, performance and support of our clients’ entire ecommerce estate.  

Our clients partner with us because they need a specialist ecommerce agency that can out-think and out-manoeuvre their competitors. An agency that can offer credible hands-on-consultancy backed up with the technical and creative expertise to get things done. They trust us to take a proactive leadership role in managing their online commerce, whilst also being personally involved in the decisions that shape the success of their business.

We are looking for someone who will help define and execute our approach, keep their team excited, engaged, motivated, and challenged, and consult, support, and deliver our clients’ ecommerce day-to-day needs to support their online growth. Come and join one of the most progressive, exciting and ambitious ecommerce agencies in the UK as our Head of Ecommerce Operations.

The successful candidate will be an experienced and ambitious support lead; someone who is technically proficient in web technologies; someone organised and a highly effective communicator; someone who can bring ideas, effect change, and who wants to make a difference.

Role and Responsibilities 

• Manage and direct the work of the application and technical support team by reviewing customer issues on a regular basis to ensure high levels of customer satisfaction and quality are delivered exceeding SLAs
• Manage our 24/7 incident support desk team
• Develop and execute the ecommerce operations strategy including processes and future technical and application support offerings
• Facilitate and help resolution of issues as needed. Help to prioritise issues and provide an interface to various teams including Product Management, QA, and Development to reduce the turnaround time for resolving client issues
• Provide guidance and training on the application and technical environment
• Manage critical and highly sensitive issues to resolution
• Own the monitoring, uptime and log analysis of all client websites
• Take responsibility for owning upgrades and security patches for platforms
• Proactively manage and communicate with clients to ensure a high level of customer satisfaction 
• Stay current with products, initiatives and trends in the ecommerce industry to support our client services initiatives
• Collaborate with other teams to maintain an ongoing understanding of features and functionality and translate the information into best practices for software optimisation
• Contribute to the on-going enhancement of the customer knowledge base through planning and assigning the development of timely and relevant knowledge articles related to software use and best practices
• Oversee our Trading Support and Training services for clients
• Analyse workload and recommend improvements such a automation techniques
• Proactive communication with customers to evaluate overall satisfaction and identify upcoming needs, including follow-up from NPS and customer surveys
• Manage, mentor, and coach new and existing team members including conducting regular performance reviews and professional development
• Interact with all levels of leadership within a customer portfolio ranging from analysts to C-Suite executives
• Drive team performance to achieve key performance metrics related to productivity and satisfaction.

Core attributes/Essential skills

• Experienced in working in a digital agency environment or fast-paced ecommerce environment
• Strong commercial awareness
• Solutions orientated, focusing on delivering customer benefit
• Problem solver – analytical, logical and creative in equal measure
• Flexible, helpful, resourceful, yet always delivery focused
• Reliable team player who promotes collaboration
• Keen interest in digital technology and ecommerce and how it can be utilised to solve complex problems
• Has a diplomatic approach to all situations
• An excellent communicator with strong team management skills. Distils complex ideas into concise written and verbal descriptions
• Positive and calm under pressure
• Can quickly separate the important tasks from the trivial with ability to identify the most useful next steps
• Excels under pressure and can take on multiple challenges simultaneously
• Highly adept within at least one mainstream project management methodology applicable to software development
• Website development experience incorporating knowledge of usability best practices
• Familiarity with ecommerce platforms such as Magento, Salesforce, Hybris, Shopify Plus

GENE, twice voted ‘Best Ecommerce Agency’ at the Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK, to one of the leading certified Magento (Adobe) Enterprise Partners with an international reputation.

Innovation and ideas are at the heart of our business, and it’s this that sets us apart. If you want to be part of a company that embodies technical excellence and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

We never wanted to be just another digital agency. Instead of following best practice, we wanted to shape it. We were the first to release Apple Pay for the web on the Magento platform, and we have revolutionised Magento’s content management capability with our BlueFootCMS software which was acquired by Magento to become PageBuilder. As ecommerce partners we are trusted by clients such as PayPal, Braintree, Krispy Kreme, Tommee Tippee, Folio Society, and Madison Cycles.

It has always been important to us that our people find meaning in their work and truly enjoy what they do. And so everyone can achieve their ambitions and excel, we have placed a great emphasis on enabling bold, innovative thinking while nurturing a supportive culture of collaboration and accountability. Our drive and curiosity for innovation in an inclusive environment is at the heart of why we are inspired at work, and has enabled us to push the boundaries to create great change for our clients.

What we can do for you

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns  

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

Come and join one of the most progressive, exciting and ambitious ecommerce agencies in the UK. As a Magento Support Analyst you will be responsible for providing technical support and assistance in the day to day running, operations and management of our clients ecommerce businesses on Magento 2. 

This is a critical role providing a vital contribution to our clients’ success. We are looking for someone who has experience in support and troubleshooting application software; someone who has strong analytical and problem solving skills; someone who can communicate at all levels of technical understanding; someone who can deliver exceptional customer service that makes a real difference for our clients.

GENE COMMERCE is a leading ecommerce agency that has evolved from being a boutique ecommerce agency in Brighton, UK to one of the leading certified Magento Enterprise Partners with an international reputation. Our clients partner with us because they need a specialist that can out-think and out-manoeuvre their competitors and provide a level of service they won’t find anywhere else. 

As a Magento Support Analyst you must have solid technical knowledge of the Magento 2 platform and be able to communicate effectively to understand the problem and find its solution. You will be customer-oriented and patient to deal with difficult customers absorbing and retaining information quickly, answering questions in a user-friendly language, presenting solutions and finding resolutions quickly and effectively, preserving the company’s reputation.

Duties and Responsibilities 

• 1st and 2nd line support during UK business hours
• Triage and take responsibility for incidents, investigate the root cause and follow their lifecycle through to resolution
• Take a proactive approach to all incidents and problems raised
• Support our delivery teams to ensure that major incidents are documented thoroughly, escalated properly and that client expectations are handled appropriately
• Quality assure all work before handing back to the client
• Monitor SLA response times and drive improvement through the business by identifying and suggesting improvements on procedures
• Perform daily checks & a variety of support tasks within the support team and monitor alerting and reporting systems
• Interact with client teams and DevOps to consult on issues and escalate where needed
• Demonstrate ownership at all times to the customer and within the team
• Engage in scheduled project work to undertake system upgrades, security patches & deployments
• Participate in an on-call rota addressing issues out of hours.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email including Magento admin support
• Determine the best solution based on the issue and details provided by clients
• Write documentation, both for the client and internal teams in order to optimise future support in recurring circumstances (Wiki/FAQs)
• Follow-up and update customer status and information

Core attributes/Essential skills

We are looking for someone driven and ambitious who has technical experience and a positive proactive attitude to join our ever-expanding team how can demonstrate:

• Minimum 1 year in a similar Magento support role – application support, sysadmin, programming and customer service
• Strong aptitude for problem solving, analysis and troubleshooting
• Experience of QA testing and understanding its place within the development cycle
• PHP & MySQL, JavaScript, CSS, HTML, Linux experience 
• Experience of Magento Commerce Cloud
• Exposure to Git, Docker and deployment processes
• Mature problem-solving approach to quickly diagnose and implement solutions/resolutions quickly
• Think laterally, with urgency and engage collaboratively and with positivity
• Team player, able to learn/adapt quickly and take responsibility
• A very strong customer focus, flexible, helpful, resourceful, yet always delivery focused
• Keen interest in digital technology and ecommerce and how it can be utilised to solve complex problems
• An excellent communicator with strong team management skills. Distils complex ideas into concise written and verbal descriptions
• Can quickly separate the important tasks from the trivial with ability to identify the most useful next steps
• Excels under pressure and can take on multiple challenges simultaneously staying positive and calm.

GENE is not your average agency. Innovation and ideas are at the heart of our business and this sets us apart. Our GENE Pool initiative encourages development of R&D projects alongside our day-to-day work and has led to groundbreaking products such as BlueFootCMS PageBuilder (acquired by Magento), our official Braintree extensions and the first Apple Pay, Alexa and VR integrations with Magento 2. If you’re looking to be part of a company that embodies creativity and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

What we can do for you

This is an exciting opportunity to join a leading agency in a fast-moving growth industry. You will benefit from excellent training and career progression opportunities.

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns  

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

We are looking for someone who can lead, inspire, and excite; someone who understands the importance of customer experience design; someone who is excited by what technology can do to transform businesses; someone who can research, think, design and evaluate exceptional ecommerce solutions that make a real difference for our clients.

Does that sound like you? If so, come and join one of the most progressive, exciting and ambitious ecommerce agencies in the UK as our Head of UX and CX Design.

GENE, twice voted ‘Best Ecommerce Agency’ at the Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK, to one of the leading certified Magento (Adobe) Enterprise Partners with an international reputation.

Our clients partner with us because they need a specialist ecommerce agency that can out-think and out-manoeuvre their competitors. An agency that can offer credible hands-on-consultancy backed up with the technical and creative expertise to get things done. They trust us to take a proactive leadership role in managing their online commerce, whilst also being personally involved in the decisions that shape the success of their business.

We are looking for someone who will help lead and execute our user and customer experience design approach. This is a critical role within the agency to deliver our clients’ ecommerce strategies and support their online growth. Our commitment to our clients doesn’t end with launching an ecommerce website, our responsibility is to ensure continued growth and success through the continuous improvement, analysis and advice to support our clients’ entire ecommerce estate. 

The successful candidate will be experienced and ambitious with a genuine and avid interest in digital products, ecommerce, design, data and trends; a highly effective designer and communicator who can bring ideas, effect change, and who wants to make a difference.

The role will involve being responsible for the full user experience design process; understand, research, sketch, design, implement and evaluate. Ultimately, making our clients’ websites and products more user-friendly and intuitive to improve conversion and retain customers, understanding that small changes can have big impacts.

Good customer experience design is always part of the product development process so you will play a vital role leading the design as part of the planning, development and delivery teams. UX is one of the defining factors that underpins the success of ecommerce websites, it is therefore at the very heart of what we do and plays a crucial role for all our projects.

Role and Responsibilities :

• Define our digital experience strategy, design, product development and website user experience collaborating with PM’s solution specialists, designers, CRO teams, QA’s and developers
• Workshop facilitation, user journey mapping, researching, designing, storytelling / presentations and user testing etc.
• Research, analysing data and information to understand and challenging client briefs 
• Working in collaboration across project managers, UX, UI and technologists delivering client centric creative digital projects and services.
• Demonstrate creative flair as well as strategic thinking
• Working closely with the client to understand their brief and develop the appropriate digital strategy and execute across ecommerce products and websites 
• Designing and implementing a mix of quantitative and qualitative research into target audiences
• Strategy development: distilling insight into opportunities and actionable roadmaps
• Product Management, development and business analysis: defining and prioritising features and user stories but this is a strategic role not working in a software team
• Designing and running optimisation programmes (CRO)
• Working with creative and UI designers to incorporate a visual or brand identity into the finished product
• Understanding of user psychology and behavioural economic
• Create personas through user research and data
• Define the right interaction model and evaluate its success
• Developing and maintaining design wireframes and specifications
• Find creative ways to solve UX problems 
• Keep abreast of best practice industry trends and emergent technologies and behaviours.
• Be our thought leader and spokesperson for Customer Experience Design

Core attributes/Essential skills

• Experienced in working in a digital agency environment or fast-paced ecommerce environment
• Strong commercial awareness
• Solutions orientated, focusing on delivering customer benefit
• Problem solver – analytical, logical and creative in equal measure
• Flexible, helpful, resourceful, yet always delivery focused
• Reliable team player who promotes collaboration
• Keen interest in digital technology and ecommerce and how it can be utilised to solve complex problems
• Has a diplomatic approach to all situations
• An excellent communicator with strong team management skills. Distils complex ideas into concise written and verbal descriptions
• Positive and calm under pressure
• Can quickly separate the important tasks from the trivial with ability to identify the most useful next steps
• Excels under pressure and can take on multiple challenges simultaneously
• Highly adept within at least one mainstream project management methodology applicable to software development
• Website development experience incorporating knowledge of usability best practices
• Familiarity with ecommerce platforms such as Magento, Salesforce, Hybris, Shopify Plus
• Experienced in working in a digital agency environment or fast-paced ecommerce environment
• Experience as an analytical and creative designer who is able to grasp user needs and solve problems.
• A strong portfolio of successful UX and other technical projects
• Familiarity with interaction design and information architecture
• Proficient in design software
• Accuracy and attention to detail

Innovation and ideas are at the heart of our business, and it’s this that sets us apart. If you want to be part of a company that embodies technical excellence and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

We never wanted to be just another digital agency. Instead of following best practice, we wanted to shape it. We were the first to release Apple Pay for the web on the Magento platform, and we have revolutionised Magento’s content management capability with our BlueFootCMS software which was acquired by Magento to become PageBuilder. As ecommerce partners we are trusted by clients such as PayPal, Braintree, Krispy Kreme, Tommee Tippee, Folio Society, and Madison Cycles.

It has always been important to us that our people find meaning in their work and truly enjoy what they do. And so everyone can achieve their ambitions and excel, we have placed a great emphasis on enabling bold, innovative thinking while nurturing a supportive culture of collaboration and accountability. Our drive and curiosity for innovation in an inclusive environment is at the heart of why we are inspired at work, and has enabled us to push the boundaries to create great change for our clients.

What we can do for you

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns  

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

We are looking for someone with extensive hands-on insights, data analytics and ecommerce experience (ideally agency/consultancy side); someone to help lead our approach, services and data analysis to provide actionable insights for enterprise-level clients, including the likes of Krispy Kreme, Tommee Tippee & PayPal.

This newly formed role is to lead our ecommerce analytics and data insights services. Our commitment to our clients doesn’t end with launching an ecommerce website, our responsibility is to ensure continued growth and success through optimisation, continuous improvement and data-led insights.  

As our Senior Analytics & Data Insights Analyst, you will be responsible for managing, growing and delivering our data services and products, analysis and insights we offer to our clients. You will work in partnership with our consultancy teams to identify new opportunities and deliver tailored solutions that help our clients’ online businesses grow and succeed.

Our clients partner with us because they need a specialist ecommerce agency that can out-think and out-manoeuvre their competitors. An agency that can offer credible hands-on-consultancy backed up with the technical and creative expertise to get things done. They trust us to take a proactive leadership role in managing their online commerce, whilst also being personally involved in the decisions that shape the success of their business.

We are looking for someone who will help define and execute our approach, keep their team excited, engaged, motivated, and challenged, and consult, support, and deliver our clients’ ecommerce day-to-day needs to support their online growth. Come and join one of the most progressive, exciting and ambitious ecommerce agencies in the UK as our Head of Ecommerce Operations.

The successful candidate will be an experienced and ambitious data expert in the ecommerce industry; someone who wants to provide exceptional online customer experiences; someone organised and a highly effective communicator; someone who can bring ideas, effect change, and who wants to make a difference.

Reporting into the Head of Ecommerce Strategy you will have responsibility for Data Insight, Analysis, Implementation, Reporting, Optimisation and data strategy, and will have the opportunity to grow this team as needed to support your long-term growth strategy. 

Role and Responsibilities 

• Work with our Senior Management Team to define data services, strategy and our consultancy approach
• Provide consultancy services to our range of clients supporting and sometimes defining their online strategies
• Provide data analysis, insight and reporting for our clients 
• Manage and build the agency’s capabilities in terms of Insight and Analytics, Digital Optimisation, CRO, testing and data management including tools and platforms
• Support pre-sales and RFPs to win new business
• Advise, select and use the latest tools in the analytics and Business Intelligence space
• Collaborate with other teams, from solution specialises, UX design and developers to solve complex commerce problems and deliver exceptional customer experiences
• Be our thought leader and spokesperson for data and analytics 

Successful candidates will be able to demonstrate:

• Experience of defining data analytics and insight strategies within ecommerce
• A track record of delivering data insight projects for ecommerce businesses including data capture, analysis and optimisation
• Experience working with customer segmentation, conversion rate optimization and testing to generate insights and optimise customer experiences
• Knowledge of digital marketing channels such as affiliate programmes shopping feeds
• Experience with Google Analytics (GA) and Google Tag Manager (GTM)
• Planning and implementing CRO strategies and A/B tests
• Training and educating teams in GTM
• Experience working with cloud-based data, analysis and reporting tools and systems to manage and query data at scale 
• Experience with APIs, integrations and data mapping and workflows
• Working experience in with Data Warehousing, SQL, Data Visualization
• Identify, understand and influence key drivers of website performance
• Develop business cases for implementing and prioritising website features
• Applying statistical modelling to complex data

Core attributes/Essential skills

• Experienced in working in a digital agency environment or fast-paced ecommerce environment
• Strong commercial awareness
• Experience working with and communicating to senior stakeholders in a business
• Solutions orientated, focusing on delivering customer benefit
• Problem solver – analytical, logical and creative in equal measure
• Flexible, helpful, resourceful, yet always delivery focused
• Reliable team player who promotes collaboration
• Keen interest in digital technology and ecommerce and how it can be utilised to solve complex problems
• Has a diplomatic approach to all situations
• Exceptional communication skills and an ability to translate complex data into clear, practical and actionable insight
• Experience working as part of large-scale technical projects , using agile tools such as Jira, or Confluence.
• Experience supporting pitches and new business activities
• Website development experience incorporating knowledge of usability best practices
• Familiarity with ecommerce platforms such as Magento, Salesforce, Hybris, Shopify Plus
• Extensive Analytics experience

GENE, twice voted ‘Best Ecommerce Agency’ at the Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK, to one of the leading certified Magento (Adobe) Enterprise Partners with an international reputation.

Innovation and ideas are at the heart of our business, and it’s this that sets us apart. If you want to be part of a company that embodies technical excellence and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

We never wanted to be just another digital agency. Instead of following best practice, we wanted to shape it. We were the first to release Apple Pay for the web on the Magento platform, and we have revolutionised Magento’s content management capability with our BlueFootCMS software which was acquired by Magento to become PageBuilder. As ecommerce partners we are trusted by clients such as PayPal, Braintree, Krispy Kreme, Tommee Tippee, Folio Society, and Madison Cycles.

It has always been important to us that our people find meaning in their work and truly enjoy what they do. And so everyone can achieve their ambitions and excel, we have placed a great emphasis on enabling bold, innovative thinking while nurturing a supportive culture of collaboration and accountability. Our drive and curiosity for innovation in an inclusive environment is at the heart of why we are inspired at work, and has enabled us to push the boundaries to create great change for our clients.

What we can do for you

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns  

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

As an ecommerce Solution Specialist, you will be part of our Client Services team working within our Strategy & Consulting group responsible for the commercial development, relationships and success of a portfolio of clients. We believe you are the person that ensures everything comes together, a problem solver and negotiator, a decision maker and organiser; you demonstrate resourcefulness, initiative, calm and attention to detail, above all you are driven by a desire to deliver a great result. You will be working on multiple large scale and complex ecommerce projects in conjunction with developers, creatives, project managers and of course our clients. We are looking for someone that has wide ranging ecommerce experience, the ability to understand, interpret and sometimes write client briefs, provide commercially viable solutions and ideas with a touch of flair and provide subject matter expertise and strategy to our clients.

GENE, voted ‘Best Ecommerce Agency’ at the 2019 Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK to one of the leading certified Magento Enterprise Partners with an international reputation. Innovation and ideas are at the heart of our business and this sets us apart. Our GENE Pool initiative encourages development of R&D projects alongside our day-to-day work and has led to ground breaking products such as BlueFootCMS PageBuilder (acquired by Magento) and the first Apple Pay, Alexa and VR integrations with Magento 2. So, if you’re looking to be part of a company that embodies creativity and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

Key responsibilities for ecommerce Solution Specialists are:

• Owning the relationships of a portfolio of clients
• Helping develop a clear online strategy and building long term visions for clients
• Defining and executing a programme of new features and functionality aligned with the vision for your clients
• Defining project requirements and putting forward effective solutions and ideas
• Assisting in the preparation of specifications and statement of works
• Estimating projects, writing proposal and presenting strategies
• Working with developers, project managers, creatives to deliver exceptional results for our clients
• Managing customer issue escalations to successful outcome
• Managing client expectations, and ensuring that customer service is at the forefront of everything we do
• Solving and unblocking complex problems with a creative mindset
• Actively ensuring financial targets are reached, reporting performance and monitoring profitability of projects

To fit in, it’s important that you share our enthusiastic, proactive, can do approach. We live by 5 principles; we want to be challenged, we want our work to have purpose, we want to achieve great results, work with people we like and enjoy what we do. Key skills for this role are:

• Highly experienced in ecommerce (merchant side or agency side)
• An understanding of digital marketing
• Ideally experience with Magento
• Ability to understand technical language and methodologies
• Excellent written and spoken communication skills with the ability to explain complex technical solutions
• Have a positive attitude, energy and a passion for working with clients and partners
• Comfortable speaking and presenting to all organisational levels

What we can do for you

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

Come and join one of the most progressive, exciting and ambitious ecommerce agencies in the UK.

GENE, twice voted ‘Best Ecommerce Agency’ at the Ecommerce Expo Awards for Excellence is not your average agency. We have evolved from being a boutique ecommerce agency in Brighton, UK to one of the leading certified Magento Enterprise Partners with an international reputation. Innovation and ideas are at the heart of our business and this sets us apart. If you’re looking to be part of a company that embodies creativity and innovation, works on the cutting edge of emerging technologies, and truly values people and culture, then GENE is the place for you.

We never wanted to be just another digital agency. Instead of following best practice, we wanted to shape it. We were the first to release Apple Pay for the web on the Magento platform and we have revolutionised Magento’s content management capability with our BlueFootCMS software which was acquired by Magento to become PageBuilder. As ecommerce partners we are trusted by clients such as PayPal, Braintree, Krispy Kreme, Tommee Tippee, Folio Society and Temple Spa.

Our progressive approach encourages a culture where everyone feels empowered, challenged and motivated to succeed. We live by 5 principles; we want to be challenged, we want our work to have purpose, we want to achieve great results, work with people we like and enjoy what we do.

Our clients partner with us because they need a specialist ecommerce agency that can out-think and out-manoeuvre their competitors. An agency that can offer credible hands-on-consultancy backed up with the technical and creative expertise to get things done. They trust us to take a proactive leadership role in managing their online commerce, whilst also being personally involved in the decisions that shape the success of their business.

Enough about us…what about the role:

We are looking for experienced, talented and ambitious Front-end developers to join our existing in-house development team and help deliver large-scale, international, ecommerce projects. But we are not looking for just any Front-end developer, we are looking for someone different, someone innovative, creative, someone with natural coding ability, a passion for web technologies and inspirational ideas and someone who wants to make a difference.

We develop on the Magento Commerce platform for some big brands. We don’t muck around, we are serious about ecommerce and we need someone used to working with the Magento 2 Platform. You should be fluent in HTML, CSS, the latest JavaScript technologies, with capability in React / Vue JS to help develop our Headless and PWA approach. Able to push responsive layouts to the max and advise clients on the latest best practices in user-experience design. The successful candidate will need to back their CV up with an impressive portfolio of URLs. 

To fit in, it’s important that you share our enthusiastic, proactive approach to developing relationships and understanding our clients’ commercial needs. We would like you to demonstrate:

• you have excellent commercial experience building enterprise grade websites
• a robust skill set of HTML5, CSS3 
• excellent responsive design and development experience
• sass, less and gulp 
• robust JavaScript skill-set increasing experience with ReactJS
• an understanding of and working alongside PHP
• working knowledge of Photoshop/Sketch for asset extraction and be able to advise on new approaches such as Material Design
• you have worked in and are comfortable in an Agile development environment
• you know how to use GIT version control
• experience in the full development life-cycle from planning to coding to delivery
• ability to take ownership of technical projects
• Exceptional attention to detail and a love and appreciation for user experience

So why would you want to work for our agency? Well, we are a group of creative, ambitious, talented, hard working people, single minded in our commitment to delivering the very best in product and service for our customers. GSOH is a must along with being a team player with a can-do attitude, someone with excellent attention to detail, who is well organised, a clear thinker, a problem solver and an excellent communicator.

Whilst we predominantly work with our clients on their ecommerce businesses we also develop our own Magento software so development teams work on project cycles to split time between client work and internal projects. We are the team behind the Braintree software for Magento, the only Apple Pay connection for Magento and BlueFootCMS which was acquired by Magento.

What we can do for you

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]

We are looking for an experienced, talented and ambitious back-end developer to join our existing in-house development team and help deliver large-scale, international, ecommerce projects. But we are not looking for just any back-end developer, we are looking for someone different, someone innovative, creative, someone with natural coding ability, a passion for web technologies and inspirational ideas and someone who wants to make a difference.

We develop on the Magento Commerce platform for some big brands. We don’t muck around, we are serious about ecommerce and we need someone used to working with the Magento 2 Platform. If you love providing elegant and innovative solutions to business challenges, you are bursting with ideas of how new tech can change the world, you have commercial acumen and the ability to get things done then read on…

• commercial experience coding in PHP with SOLID MVC and OO patterns
• experienced with using Magento 2
• knowledge of software engineering and software design patterns
• experience of working with and optimising MySQL and/or Percona DB databases, creating efficient and complex SQL
• solid knowledge of PSR standards
• worked in and are comfortable in an Agile development environment
• familiar with GIT and Github
• experience using PHP to consume web services (REST, SOAP, XML RPC) and building custom integrations with 3rd party services
• have used composer, PHPUnit, XDebug, GIT, GitHub, Redis
• maintained staging LEMP environments and are familiar with continuous testing & delivery approaches
• experience of the full development life-cycle from planning to coding to delivery

The successful candidate will need to back their CV up with an impressive portfolio of URLs. To fit in, it’s important that you share our enthusiastic, proactive approach to developing relationships and understanding our clients’ commercial needs. We would like you to demonstrate:

• you have excellent commercial experience building enterprise grade websites
• always looking to develop new skills and embrace new technologies
• ability to take ownership of technical projects
• an eye for detail and quality
• good verbal and written communication skills

So why would you want to work for our agency? Well, we are a group of creative, ambitious, talented, hard working people, single minded in our commitment to delivering the very best in product and service for our customers. GSOH is a must along with being a team player with a can-do attitude, someone with excellent attention to detail, who is well organised, a clear thinker, a problem solver and an excellent communicator.

Whilst we predominantly work with our clients on their ecommerce businesses we also develop our own Magento software so development teams work on project cycles to split time between client work and internal projects. We are the team behind the Braintree software for Magento, the only Apple Pay connection for Magento and BlueFootCMS which was acquired by Magento

 

What we can do for you

• We are a remote-first business but have great offices in the centre of Brighton, London & Liverpool
• Regularly go for team lunches/drinks after work/industry conferences
• Everybody has an annual personal, professional training budget
• 25 days holiday plus bank holidays
• Company Pension
• Private Healthcare with Vitality
• Flexible working patterns

So if you have the ability, attitude and ambition and want to work with GENE send us your CV and show us what you can do!

How to apply

Please send us your CV, covering letter and portfolio to [email protected]